I followed your instructions to re-install my unexpired AVG Internet Security. The installation was initially successful but today 21 August 2017 I was unable to access AVG Internet Security and got an error code 0xe0060006.
How do I get around this?
Hello Vincent,
I am sorry to hear this. This issue is most probably caused by DNS server is not able to resolve the AVG setup file. Please follow the below steps to configure Google Public DNS addresses.
- Open Run Command. (Press Windows key along with R key)
- Type "ncpa.cpl"
- Select your main network adapter (either LAN or WLAN, depends on what you are using),
- Right-click it and select "Properties".
- Here in the properties of your network adapter, select Internet Protocol Version 4 (TCP/IPv4) and click on "Properties"
- You'll now see the advanced properties of the TCP/IPv4 settings. Don't change anything in the upper field regarding IP, Subnet or Gateway.
- Select "Use the following DNS server addresses" and enter 2 DNS servers: OpenDNS: 8.8.8.8 and 8.8.4.4
- Click Ok.
Once you have done with the above steps, try to install AVG with the offline installer link https://www.avg.com/en-us/download.prd-gsr.
If you face any difficulties, please contact us.
Hello Vincent,
I am sorry to hear this. This issue is most probably caused by DNS server is not able to resolve the AVG setup file. Please follow the below steps to configure Google Public DNS addresses.
- Open Run Command. (Press Windows key along with R key)
- Type "ncpa.cpl"
- Select your main network adapter (either LAN or WLAN, depends on what you are using),
- Right-click it and select "Properties".
- Here in the properties of your network adapter, select Internet Protocol Version 4 (TCP/IPv4) and click on "Properties"
- You'll now see the advanced properties of the TCP/IPv4 settings. Don't change anything in the upper field regarding IP, Subnet or Gateway.
- Select "Use the following DNS server addresses" and enter 2 DNS servers: OpenDNS: 8.8.8.8 and 8.8.4.4
- Click Ok.
Once you have done with the above steps, try to install AVG with the offline installer link https://www.avg.com/en-us/download.prd-gsr.
If you face any difficulties, please contact us.