Have active license for AVG Protection Version #1.62.1.59918. Came home from traveling and the
program opens and says NO ACTIVE COMPONENTS.
I try reactivating with my license key and it says NO INTERNET CONNECTION - but there is because I am using the Internet.
Also getting Error Code Oxe006007.
What gives??
Patsy,
We certainly understand your concern. We apologize for the inconvenience caused.
Could you please take and send the screenshot of the popup that you are receiving so that we can understand and assist you better in resolving it? To take a screenshot please follow the instructions mentioned in this link: avgread.me/1aZxsAV .
Thank you.
Hello Patsy,
We apologize for the inconvenience caused. To resolve the issue, I suggest you to 'repair'(http://avgread.me/1BVxDSY) your AVG program and let us know the status. Thank you.
Hello Patsy,
We apologize for the inconvenience caused. To resolve the issue, I suggest you to 'repair'(http://avgread.me/1BVxDSY) your AVG program and let us know the status. Thank you.
Got everything working again. Ran the full scan and no problems detected, however, when I went to look at Facebook, they said there was a threat on my computer and they had me download Kaspersky malware scanner.
What do you think is going on?
Hello Patsy,
We are sorry to know that the issue persists. To resolve the issue, I suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall/delete any remaining AVG applications from 'Control panel' and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install your AVG program by downloading from http://www.avg.com/us-en/download .Please follow these instructions and let us know the status. Thank you.
Tried that - only got option to UNINSTALL. Tried that with hope for further option to REPAIR.
Got UNEXPECTED ERROR Oxe001f90f.
ARGH!!
Saw another AVG in my control panel programs list. Tried that. It did allow me to REPAIR but once it started downloading I got error OxE0010002 - Event exec_finished.
2x ARGH!!
Got everything working again. Ran the full scan and no problems detected, however, when I went to look at Facebook, they said there was a threat on my computer and they had me download Kaspersky malware scanner.
What do you think is going on?