It is just the virus protection…
Hello Elizabeth. I would request you to contact our technical support (http://avgclick.me/AVGtechnical ) for assistance to activate your AVG.
I purchased, downloaded and installed protection back in 2013 on my family home computer. I had to do a factory reset a few months back and I couldn't find my old liscense number for this purchase. I downloaded a free trial protection to use until I found the number. Now that has expired, and I even though I found my number, I can't figure out how to enter it. I still have about 6 months left on my current protection plan. When I started the free trial, I accidentally used a different email, I didn't realize my account was under an older address. Is that part of my probelm? That the current windows that are popping up are under a different email? I tried to log out and log back in with the original email, but it tells me my password is incorrect. I went through the steps to reset it, but it still has not sent me a new password yet to log in with-
It is just the virus protection…
AVG Guru