Reaction on remote support service

Hello Henry,

Please accept my apologies with regards to the AVG software. I have checked your previous case and see that the senior technicians have sent you an email. Please follow the email instructions to get connected remotely to resolve the issue.

Thank you!

I have already have contact with one of your AVG technicians via remote service on saterday
he couldn't solve the problem either after an hour and now there is a meeting with his seniors
now it is Monday and still there is no solution
I am losing confidence and my temper and patience
the answer I got is the same as Saterday!

Hello Henry,

Please accept my apologies with regards to the AVG software. I have checked your previous case and see that the senior technicians have sent you an email. Please follow the email instructions to get connected remotely to resolve the issue.

Thank you!