Hi Silvia,
We apologize for the inconvenience caused, please download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe . This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No"
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
After restarting, please download the AVG Internet Security. Here is a link with the steps : http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security
Please feel free to contact us for any further assistance with AVG.
Thank you!
No Puedo reactivar la Contraseña Porque Me Activa el promedio Zen y con eso no tengo la Opción de Soporte de promedio Soporte y Activar, ya que intentado desintalar que Instalar Varias Veces, `Pero siempre se me Instala el Zen y otra vez igual. Como Puedo Activar mi licencia y Que No solo la mar Gratuita
Hello Silvia,
We apologize for not replying in your native language. We provide Technical support for AVG in English language. Could you please be more specific regarding the issue that you are facing with AVG so that we can help you better? Thank you.
Silvia, This Community is basically English language… Query translation…
[Spanish to English]
Reactivate antivirus
I can not reactivate the password because it activates the average Zen and with that I do not have the option of Support of average Support and Activate, since I tried to uninstall that Install several times, `But I always install Zen and again the same. How I can activate my license and not only the free sea
AVG Guru
Hello Silvia,
We apologize for not replying in your native language. We provide Technical support for AVG in English language. Could you please be more specific regarding the issue that you are facing with AVG so that we can help you better? Thank you.