Hello, Charmene.
I am sorry for any confusion, but the instructions you received seem to be for older version of AVG. Please refer to instructions below on how to activate AVG Internet Security using the license number.
1. Open AVG Internet Security/Anti Virus.
2. Click on My AVG -> My Subscription.
3. Click on 'Enter new license'. (If you don't see this option, click 'Logout' to see it).
4. Type in the new license, follow the on screen instructions to complete the activation.
If you need anything else, do not hesitate to let us know.
The instruction says "Click on Support and the Reactivate "
But there is no option to reactivate when I log in.
Hello, Charmene.
I am sorry for any confusion, but the instructions you received seem to be for older version of AVG. Please refer to instructions below on how to activate AVG Internet Security using the license number.
1. Open AVG Internet Security/Anti Virus.
2. Click on My AVG -> My Subscription.
3. Click on 'Enter new license'. (If you don't see this option, click 'Logout' to see it).
4. Type in the new license, follow the on screen instructions to complete the activation.
If you need anything else, do not hesitate to let us know.