Hello Cheryl,
I will certainly help you with the activation.
The steps you have is for the older version.
To activate AVG Internet Security, click on the below link for the steps.
http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security
If you face any difficulties, please let us know and we will assist you further.
please could you help me to install the new licence number because the menue does not give me the option to reactive.
Hello Cheryl,
I will certainly help you with the activation.
The steps you have is for the older version.
To activate AVG Internet Security, click on the below link for the steps.
http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security
If you face any difficulties, please let us know and we will assist you further.