Hello Joseph,
We are sorry for the inconvenience caused.
Upon checking your account, we see that you have been charged for the renewal of AVG Anti-Virus (1 computer) and it was done automatically because the license had the auto renewal in active state.
We also see that you have purchased the subscription for AVG Internet Security - Unlimited (1 year subscription) which is more advanced than AVG Antivirus and this can be installed on Unlimited devices that runs on Windows, Mac, Android smartphones and tablets.
It can't be installed on Windows mobiles, iPads and iPhones.
We recommend you to apply refund for the recently charged renewal of AVG Antivirus using this link: https://support.avg.com/RefundForm and start using the AVG Internet Security Unlimited.
Please feel free to contact us if you need any assistance.
Hello Robert,
We will help you sort it out. Please contact our chat support team to sort it out.
Regards,
Alok.
Hello Robert,
We will help you sort it out. Please contact our chat support team to sort it out.
Regards,
Alok.
We will help you sort it out. Please contact our chat support team to sort it out.
Regards,
Alok.
I have just received an email asking me to reactivate my license which was renewed back on 9th Dec 2016. The license number attached to my account would appear to be the current one!
Thank you
hello i am trying to reactivate my anti- virus but seem to be having a problem
hello i am trying to reactivate my anti- virus but seem to be having a problem
Hello Joseph,
We are sorry for the inconvenience caused.
Upon checking your account, we see that you have been charged for the renewal of AVG Anti-Virus (1 computer) and it was done automatically because the license had the auto renewal in active state.
We also see that you have purchased the subscription for AVG Internet Security - Unlimited (1 year subscription) which is more advanced than AVG Antivirus and this can be installed on Unlimited devices that runs on Windows, Mac, Android smartphones and tablets.
It can't be installed on Windows mobiles, iPads and iPhones.
We recommend you to apply refund for the recently charged renewal of AVG Antivirus using this link: https://support.avg.com/RefundForm and start using the AVG Internet Security Unlimited.
Please feel free to contact us if you need any assistance.
We are sorry for the inconvenience caused.
Upon checking your account, we see that you have been charged for the renewal of AVG Anti-Virus (1 computer) and it was done automatically because the license had the auto renewal in active state.
We also see that you have purchased the subscription for AVG Internet Security - Unlimited (1 year subscription) which is more advanced than AVG Antivirus and this can be installed on Unlimited devices that runs on Windows, Mac, Android smartphones and tablets.
It can't be installed on Windows mobiles, iPads and iPhones.
We recommend you to apply refund for the recently charged renewal of AVG Antivirus using this link: https://support.avg.com/RefundForm and start using the AVG Internet Security Unlimited.
Please feel free to contact us if you need any assistance.