Hello,
Thank you for that, everything is up and running again. However, when uninstalling my AVG I assumed I also had to uninstall AVG Web Tuneup. Now I no longer have this product. Is there anyway to regain my AVG Tuneup?
Kind Regards
James
James,
We regret for the inconvenience caused to you. Upon checking your records, we see that you have AVG Internet Security (1 computer) which is valid till 3/1/2018.
We are currently undergoing a major system update which may prevent your AVG products from appearing in your AVG MyAccount. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products.
We request you to uninstall your older version of AVG as suggested here: http://avgclick.me/UninstallAVGAV and then download your AVG installation file from our official website: http://www.avg.com/us-en/download.
Please, feel free to let us know if you require any further assistance. Thank you.
Hello,
I have recently received an email stating my annual subscription renewal has 'gone through' and I am to proceed by clicking on 'Support' in the top menu, reactivating, entering my license number and selecting activate. I can not find the reactivate option within the support menu. I have gone into 'options' and selected 'update'. After years of being with AVG the site did not recognise me as having account based on my email address. I have created an account but the site still does not recognise any subscriptions. About ten months ago my hard drive died. IT installed a new hard drive and said they had given me AVG. Having said all this my AVG protection appears to be working fine.
Cheers
James,
We regret for the inconvenience caused to you. Upon checking your records, we see that you have AVG Internet Security (1 computer) which is valid till 3/1/2018.
We are currently undergoing a major system update which may prevent your AVG products from appearing in your AVG MyAccount. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products.
We request you to uninstall your older version of AVG as suggested here: http://avgclick.me/UninstallAVGAV and then download your AVG installation file from our official website: http://www.avg.com/us-en/download.
Please, feel free to let us know if you require any further assistance. Thank you.
Hello,
Thank you for that, everything is up and running again. However, when uninstalling my AVG I assumed I also had to uninstall AVG Web Tuneup. Now I no longer have this product. Is there anyway to regain my AVG Tuneup?
Kind Regards
James