Hello Denise,
Thank you for trying to activate the license and sorry for the inconvenience. If the program still buffers, please restart your computer and check AVG Internet security interface.
Let me know if the program gets activated after a restart.
I look forward to your response!
This is a follow-up question to AVG Customer Support person Bhuvaneswari, who replied to my original question on 6/4/17. I had asked how to activate my automatic renewal of my AVG protection when the previous forced update had changed my menu. Mr. Bhuvaneswari's reply was the most straightforward so today I tried it. Here are the steps he instructed me to take:
Open AVG Internet Security
Click Menu at the top of the interface (3 horizontal lines)
Click About>Subscriptions> Enter the new license number to renew the program. IT WILL TAKE SOME TIME TO CHANGE THE LICENSE.
I capitalized the last sentence above because there-in lies my question/problem. I followed these steps exactly and got a screen with a picture of a key and the word ENTER. I did so and got a green check mark after the license number. Below that was 'buffer' sign - a circle going around. To me, that means the program is working. HOWEVER, that action was 3 hours ago and it is still buffering. I know the instructions stated 'it will take some time', but is this normal? Do I do something else?
Hopefully, Mr. Bhuvaneswari will see this and help. Thanks, Dee
Hello Denise,
Thank you for trying to activate the license and sorry for the inconvenience. If the program still buffers, please restart your computer and check AVG Internet security interface.
Let me know if the program gets activated after a restart.
I look forward to your response!