Hello Kaikhosrow,
Sorry to hear that. We see from your contact details that you are able to chat with one of our technicians and got help to resolve your issue. Please, feel free to let us know if you require any further assistance. Thank you.
As for the "Chat" advice. I tried 3ce and each time after being kept on hold for 15-20 mins the response would be that no one is unable to respond to me at this time.