Reactivating new AVG purchase

Hello Sandra, I request you to follow the instructions in this link http://bit.ly/1G3Nbwm to fix this issue. If the issue persists, please revert us with the below details.
1. The exact error message you are receiving while trying to update your AVG program?
2. Which AVG program you have installed in your computer?

My 2 years have expired and I have downloaded new files sent. Seemed to go ok but indicated that I needed to update some areas. Everytime I do this it indicates Updates failed. Now I am not protected. What gives?

Hello Sandra, I request you to follow the instructions in this link http://bit.ly/1G3Nbwm to fix this issue. If the issue persists, please revert us with the below details.
1. The exact error message you are receiving while trying to update your AVG program?
2. Which AVG program you have installed in your computer?