Hello, Vanessa.
We'd be glad to look into this and resolve it. Please share a screenshot (http://avgclick.me/getscreenshot) of your AVG dashboard showing the old license number to assist you further.
Since this is a public forum, we'd request to share the screenshot in a reply to an email that we've just sent. Please check your inbox and spam box as well and revert it.
I have finally been given my License renewal number, I go in to reactivate subscription and the number given is not staying. Can someone help. when I put the new License number in it states it it valid and when I submit it goes back to original Licence number.
Hello, Vanessa.
We'd be glad to look into this and resolve it. Please share a screenshot (http://avgclick.me/getscreenshot) of your AVG dashboard showing the old license number to assist you further.
Since this is a public forum, we'd request to share the screenshot in a reply to an email that we've just sent. Please check your inbox and spam box as well and revert it.