Reactivation after renewal

Hello, David.
Please accept our apologies for the misunderstanding. The email with reactivation instructions was erroneously triggered and I'd request to ignore it. Regarding the difficulties with contacting our customer care, there is no direct email address at the moment (we can send an email from our end to which you can reply and get help). The chat support channel must have been busy assisting our other customers when you tried.

Let us know if you are experiencing any issues with AVG and I'd be glad to help you with them.

This year, after 10+years of using AVG, I seriously considered changing to another product: not because the program failed or was noticeably inferior, but because of the crappy mechanisms that have been put in place for requesting support - either thru the community or for tech support.

Tonite (fri 30 nov), I've once again experienced crap in that respect.  To outline what/why:
1.  I renewed the subscription for internet security 2 weeks ago.  The instructions I got to re-activate were wrong but I managed to figure out how, and the subscription panel now shows the new license and expiry date.
2.  I received an email today that said I needed to activate the renewed product license, new period starts tomorrow?  checked the subscription panel - license number and new expiry date seemed OK.
3. tried to log in using Firefox and chat to find out what's going on - chat page froze showing rotating wagon wheel for minutes,had to close browser to escape.  Changed browser to IE, and at the same page, same effect/result.

So, no way of writing and submitting an email description - takes 5 mins. Chat takes, after all the scripts have been gone thru, at least 3 times as long - when it works. Somehow, the nerds at AVG think it's cute to chat rather that email.  But chat doesn't work, and I remembered why I considered changing - chat didn't work and support was crap.  And now I'm stuck.

So maybe someone in the community can tell me why this reactivation sh*t is happening?

David, the automated email for reactivation is only for the old version of AVG Internet security program and we suggest to ignore that email.

This issue seems to be unusual, therefore we need to analyse the issue further to provide you an appropriate resolution. Hence we request you to connect your PC to our remote technician team to analyse the issue and to help you in resolving it.

I have sent an email instructions to connect your PC to our remote expert team. Please follow the email instructions and connect to our remote support team.

Hello, David.
Please accept our apologies for the misunderstanding. The email with reactivation instructions was erroneously triggered and I'd request to ignore it. Regarding the difficulties with contacting our customer care, there is no direct email address at the moment (we can send an email from our end to which you can reply and get help). The chat support channel must have been busy assisting our other customers when you tried.

Let us know if you are experiencing any issues with AVG and I'd be glad to help you with them.