Keith,
We are sorry to hear about the inconvenience caused. We request you to uninstall http://avgclick.me/UninstallAVGAV and reinstall your AVG Internet Security paid version from our official website: http://www.avg.com/us-en/download. Kindly run the downloaded file and enter your license number to proceed with the installation. Please, feel free to let us know if you require any further assistance. Thank you.
There is not a reactivation choice in the options menu. AVG is running but perhaps not as well as I had thought. I have Windows 10 Home and plenty of disk space. Should I install the files from the email link and update the licence, or do I need to do something else? I note that I had an update in October 2016, so this one was unexpected.
Hello Keith,
Thank you for contacting us with your concerns. As per our records, you have an active subscription for AVG Internet Security - Unlimited purchased in Oct 2016. We see that an AVG Internet Security (1 computer) license was auto renewed on 23rd Feb 2017. We would like to inform you that AVG Internet Security - Unlimited can be installed on any no.of devices and you may not require the recently renewed license.
Please visit https://support.avg.com/RefundForm to fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email with in 3 business days.
Keith,
We are sorry to hear about the inconvenience caused. We request you to uninstall http://avgclick.me/UninstallAVGAV and reinstall your AVG Internet Security paid version from our official website: http://www.avg.com/us-en/download. Kindly run the downloaded file and enter your license number to proceed with the installation. Please, feel free to let us know if you require any further assistance. Thank you.