Reactivation of AVG

Hello Linda, I apologize. Could you please be more specific about the issue?

I do NOT have AVG Zen.

Hello Linda, I apologize. Could you please be more specific about the issue?

You asked me if if have AVG Zen  –  my reply is no.  Prior to that is multiple questions about how to REACTIVATE my AVG.  I open AVG.  I click on Support.  Then I was told to click on Reactivate, WHICH IS NOT THERE.  Can't I just give you my license number and YOU reactivate it??  License number is:
IMCA7-37D9U-PMRDE-Q9UOA-DB76A-GNNCY.