Reactive my account

Lorraine,
You need to activate your license number on the product which you have installed. Refer this article: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security to activate AVG Antivirus / Internet Security.

I have opened my account but cannot see where to reactivate it with new licence

Lorraine,
You need to activate your license number on the product which you have installed. Refer this article: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security to activate AVG Antivirus / Internet Security.