Hello Wayne,
Thank you for reaching us through this channel.
We apologize for the inconvenience this may have caused.
We will certainly look into it and help you.
May I know, how do you confirm that your real location is visible?
I request you to turn on the AVG Secure VPN and follow the steps mentioned in the below article and let us know the status.
Checking your real location is hidden
Thank you for your understanding.
No matter what location I choose, my real location is still shown. Could you sort out this issue for me please? Otherwise I will have no choice but to cancel my subscription with yourselves, as the application is simply not doing what it should.
Even though I have purchased this product my real location is still shown. This, to me, is a waste of money if the thing doesn't even work as it should. I am on a subscription but I am seriously thinking about cancelling. Anyone have any ideas as to how to fix this issue?
No matter what location I choose, my real location is still shown. Could you sort out this issue for me please? Otherwise I will have no choice but to cancel my subscription with yourselves, as the application is simply not doing what it should.
Hello Wayne,
Thank you for reaching us through this channel.
We apologize for the inconvenience this may have caused.
We will certainly look into it and help you.
May I know, how do you confirm that your real location is visible?
I request you to turn on the AVG Secure VPN and follow the steps mentioned in the below article and let us know the status.
Checking your real location is hidden
Thank you for your understanding.
Appreciate your efforts in working towards fixing the issue, Wayne.
For better clarity, please share us the screenshot of the page that disclose your actual location (geolocation) & let us know the server (location) through which you're connected to internet using AVG Secure VPN.
I'm sorry to know that you're unable to share the screenshot through this post, Wayne. I've sent you an email requesting a screenshot and few details. Please check for the email and revert to us.
Having trouble pasting the screenshot to this page. However, I can assure you that this issue has been ongoing for sometime with this application showing my real location. No matter what screen I am on, my real location is shown, despite using your vpn.