Real time protection has crashed unknown error has occurred

Real time protection has crashed
unknown error has occurred.

I can't even connect my account. What's going on with this?

Please explain how to fix?

OS Version 10.11.1

Hello Th.
I request you to let us know which version of AVG you are using to assist you further.
Thank you.

Hello Th.
I request you to let us know which version of AVG you are using to assist you further.
Thank you.