Hello Paul,
Yes, I see that you have purchased AVG Internet Security (3 computers) expires on 11/24/2018. We will surely help you to activate your AVG Internet Security, please open AVG Free Antivirus > menu > about > subscription > enter license key. If the issue still persists then please share a screenshot of the installed AVG user interface to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Best regards,
Alok.
Hello Alok,
Yay! Thanks very much, I have it! 
Who would have guessed I have to log out to do it?
Success!
Thanks again
Paul
Two weeks ago, just after the new version of AVG updated, my computer developed a fault. I took it to the PC repair man and he fixed it but had to remove my licensed copy of AVG Internet Security. He installed the free trial version to keep me protected temporarily but now I can't find how to get my full paid-for version reactivated. My AVG Account says it can't find any trace of any products but I've been using it for a year now so it should be there somewhere. I have a 3-computer 24-month contract which was renewed in November 2016 so I have over a year left. I have the original email so I know my Key.
Please help!
Paul
Hello Paul,
Yes, I see that you have purchased AVG Internet Security (3 computers) expires on 11/24/2018. We will surely help you to activate your AVG Internet Security, please open AVG Free Antivirus > menu > about > subscription > enter license key. If the issue still persists then please share a screenshot of the installed AVG user interface to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Best regards,
Alok.
You are most welcome.
Thank you for understanding and following the steps provided.
I am glad to know that you have successfully activated the program using the license number.
Feel free to contact us if you need further assistance.
Have a nice day!!
Hello Paul,
Thank you for providing screenshots. Please go to the subscription page again and click logout button. After that, you will able to find the "Enter license key" button. Please click on that, enter your license and click activate.
Best regards,
Alok.
Hello Alok,
Yay! Thanks very much, I have it!
Who would have guessed I have to log out to do it?
Success!
Thanks again
Paul