Thanks Midhun,
But due to fact English is not my mother language I prefer chat or e-mail… I have also tried 2 times to ask your technical dept.to redirect me to the sales team so we could exchange our views, but it's loading without an end…
After so many trials I feel resigned, not willing to keep it longer. My definite decision: please activate your refund procedure for both AVG products.
Thanks your efforts,anyway
Maciej
Hi Maciej,
We acknowledge your refund request.
Upon checking our records, we're unable to find any previous incidents/refund requests under your account. You might have used a different email address to raise that request.
However, let us help you through this channel. Since, it isn't required to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.
Hello there,
I followed unsubscribe procedure for both 1)) AVG TuneUp (Multi-Device) and 2)) AVG Internet Security (Multi-Device) before upcoming re-bill date, but to my surprise it did not work.
-My bank account had been charged instead… Then, few days later, I requested a refund, using proper link from account web page for both products, but after so many days I still cannot find any remittance from AVG. And the subscription is still valid.
Then I tried several times to contact AVG by on-line chat to talk about that issue, but seems it is not active (???).
Any comment please, AVG Team? I'd be glad this issue has been solved soonest possible, thanks!
Glad to chat with you again, Dinesh.
Well, an option of extension of the license period is worth of reconsidering, since, like I said, what makes me not being satisfied with, is not the efficiency of your products, but the price level…
However, even "6m plus" offer seems to be still not much attractive comparing to the money spent on it. If you are able to add 9 more months to both discussed products' licenses, then I'd stay with you.
Please advise whether above workable.
Thanks!
Thank you for writing back to us, Maciej.
We understand your concern. Please accept our apologies for the inconvenience this has caused you.
From your description, we understand that you'd like to get refund for your AVG subscription due to the increase in their price.
If you'd let us have another chance to help you with this, our sales team can further look into this & help you accordingly.
Since you're unable to reach our sales team via live chat, we'd request you to call them using the below toll-free numbers:
- United States: +1 844 259 8811
- Great Britain: +44 (0) 800 652 4940
- Australia: +61 1800 429 319
Note: Calls from outside the US, UK or AU may be subject to international charges from your telephone provider.
However, if you still wish to get refund, please confirm.
Keep us updated.
Hi Dinesh,
Thanks for your response. I hope there is only one e-mail address of mine in your database, that could be used for all actions. Anyhow, please kindly repeat your e-mail message as none has arrived my e-mail box. Ofc spam folder has been investigated very carefully as well (negative result).
Many thanks beforehand
Maciej
Thank you for writing back to us, Maciej.
I've pasted the mail content below,
I am sorry to hear that you are thinking about leaving our service.
Before we proceed with your refund request, for which you are fully eligible as per our 30-day money-back guarantee Refund policy I would like to take this opportunity to ask you what was the reason behind your decision. I’d be more than happy to assist you with anything you are facing in the shortest manner possible.
Looking forward to your message and the opportunity to assist you further.
We acknowledge your refund request, Maciej.
If you reconsider using the licenses, we're more than glad to add 6 more months to them (each).
However, if you'd still like to cancel the subscriptions & get them refunded, we do understand.
Thanks Midhun,
But due to fact English is not my mother language I prefer chat or e-mail… I have also tried 2 times to ask your technical dept.to redirect me to the sales team so we could exchange our views, but it's loading without an end…
After so many trials I feel resigned, not willing to keep it longer. My definite decision: please activate your refund procedure for both AVG products.
Thanks your efforts,anyway
Maciej