Hi John,
We're glad to look into this & clarify.
However, upon checking your account, we're unable to find any subscriptions. It might be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting few info.
Please revert to us via it to proceed further.
I have received a bill for my previous AVG subscription which I upgraded to the 10 PC package and is valid for 2 years. Why am I getting the renewal for the old subscription and why is it being billed in the first place as the new upgrade should have cancelled the old one.
Hi John,
We're glad to look into this & clarify.
However, upon checking your account, we're unable to find any subscriptions. It might be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting few info.
Please revert to us via it to proceed further.