Received an email from AVG that I did not request

AVG Protection
6

I have tried twice (unsucessfully) to use the link  provided to me to send information to you as to what has happen as explained above.

My anger is becoming greater at AVG with the non-chalant way it is handling this problem.

I have contacted Verizon and now have removed both of the AVG apps from my phone and cancelled my subscription which I was told I would not receive any compensation for and it did not end until 10/31/16,

I would like to continue use of AVG on my Android HTC One phone if this matter can be resolved by adding a new PIN number.

Thank you.

Sincerely,

Lori Buchholz

5

Hello Lori,
We are sorry to hear about the inconvenience caused. Please note that this community deals with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
Thank you.

1

On June 15, 2016 at 10:24 AM, I received an E-Mail from AVG stating that a request had been made to recover my App Locker and Anti-Theft Security PIN.  The information was given out.

I did not make this request and want my Security PIN changed immediately.

I cannot believe the poor service I received when I called Customer Support and was given the wrong Department who does not handle Android phones.  The gentleman who did answer the phone in the incorrect department was kind enough to direct me to this website.

I hoping this matter can be handled immediately.

Thank you.

Sincerely,


Lori Buchholz

3

I have tried twice (unsucessfully) to use the link  provided to me to send information to you as to what has happen as explained above.

My anger is becoming greater at AVG with the non-chalant way it is handling this problem.

I have contacted Verizon and now have removed both of the AVG apps from my phone and cancelled my subscription which I was told I would not receive any compensation for and it did not end until 10/31/16,

I would like to continue use of AVG on my Android HTC One phone if this matter can be resolved by adding a new PIN number.

Thank you.

Sincerely,

Lori Buchholz

2

Hello Lori,
We are extremely sorry to keep you informed that we do not have any any cases related to mobile issues under your account. Please click on the following link http://bit.ly/1EC8H4H and choose Yes for the Question "Are you currently using any paid/trial AVG products?" inspite of using the Free version and fill out necessary details and click on Email option. Our AVG mobile team will reply back to you via email as soon as possible.
Thank you.

4

Hello Lori,
We are sorry to hear about the inconvenience caused. Please note that this community deals with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
Thank you.