Hello Jane,
You can find answer to your question together with your another post here.
https://eu2.salesforce.com/chatteranswers/ChatterAnswersQuestionSingleItem.apexp?id=906b0000000DZ1L
Please try keep whole conversation in one question/thread to speed up resolution.
Thank you.
Hello Jane,
We apologize for the inconvenience caused.
As I checked with our records, you have been charged for the renewal of your AVG PC Tune Up license.
If you would like to get refund for this renewal, please submit the refund request through the following link.
https://support.avg.com/RefundForm?l=en
Our billing team will contact you within three business days.
Thank you.
refund request
Jane jennings
Hello Jane,
You can find answer to your question together with your another post here.
https://eu2.salesforce.com/chatteranswers/ChatterAnswersQuestionSingleItem.apexp?id=906b0000000DZ1L
Please try keep whole conversation in one question/thread to speed up resolution.
Thank you.