Hello Debbie,
Thank you for contacting us. I will certainly help you get a refund. Before that, I would like to clarify a couple of things.
1) Please share the screenshot ( http://avgclick.me/getscreenshot ) of 60% offer you received on Facebook to validate whether it is legitimate or not.
2) If you purchase and register the new AVG product with 60% offer under the same email address you registered the AVG Internet Security - unlimited, the both subscriptions will get merged and a refund can not be processed. So, you must get the refund before purchasing and registering the new subscription or register the new subscription under a different email address.
Debbie, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
I purchased AVG internet security unlimited on 14th June 2017…which i was lead to believe included protect banking/tune up & online browsing…now i've received a f.book message 60% off tune up & antivirus security…iam not impressed with this internet security i have & would like to cancel this with a money refunded please.
thank you
debbie
Hello Debbie,
Thank you for contacting us. I will certainly help you get a refund. Before that, I would like to clarify a couple of things.
1) Please share the screenshot ( http://avgclick.me/getscreenshot ) of 60% offer you received on Facebook to validate whether it is legitimate or not.
2) If you purchase and register the new AVG product with 60% offer under the same email address you registered the AVG Internet Security - unlimited, the both subscriptions will get merged and a refund can not be processed. So, you must get the refund before purchasing and registering the new subscription or register the new subscription under a different email address.