Recent update of AVG has caused my printer to stop working

AVG Performance
21

I don't seem to have managed to solve this yet - I desperataly need my printer and I can't use it because of tonight when it failed just after AVG updated my PC

22

I also run 2 Samsung printers with the same problem (Even after today's update). Let's skip the useless answers and fix the issue AVG! There are numerous people complaining about this new problem that surfaced with the last week.

17


Thank for sharing valuable content. I have exactly the same problem (Epson Ecotank-15000 printer). I really  want to resolve this problem becaue its urgent I want prints my childhood photos ffor birthday gifts. Please fix this issue AVG!!!

1

Last Thursday, 19th March 2015 my printer worked fine. On Friday, when I tried to print something the printer took the paper then – nothing. I then spent the rest of Friday and Saturday trying to resolve the problem, uninstalling and reinstalling the printer driver and software and various other trouble shooting tactics until eventually, quite by chance, I sent something to the printer when my AVG virus checker was temporarily disabled and it worked. When my AVG virus checker was again enabled the printer did not work so a recent update of AVG must be causing my printer problems.  I have now discovered the same complaint reported several times on this Forum so I am adding my problem. I hope AVG will rectify this problem with haste. I cannot keep turning the virus checker off to enable printing.  I am using Windows 8.1.  I am not using the AVG Firewall. Is this issue being addressed?

25

I have the same issue on 2 PCs trying to print to a HP Laserjet CP1515n, also the Windowws XPS printer seems to have stopped working at the same time. I have restiored my PCs back to before the update and everything works, the AVG update is then applied and printing stops. When will this be fixed? if not soon then I will unistall the AVG product

19

Hi Penny,

This looks like different issue. Could you please share as many details as possible about the issue with us? What printer do you have? Is it connected to the computer over network or USB? Is there any error message displayed? Screenshot http://avgclick.me/createascreenshot of the error message would be appreciated.

Thanks

20

J, Would suggest you click on this link (http://www.avg.com/filedir/util/AVG_SysInfo.exe). Please download, install and run the file. It will collect your system information and please send the output to AVG. You will get the onscreen instructions for this. AVG technical team will analyze this and get back to you soon. Please feel free to contact AVG should you need any further assistance.
AVG Guru

23

The fix provided by Jan worked for me but please note :-
1.  The links to download the files for the 32bit and 64bit systems are the wrong way round.
and
2. After rebooting my computer I needed to again Enable AVG Self Protection (AVG -> F8 -> AVG Self Protection -> check "Enable AVG Self Protection" -> OK)

15

what do you think that in modern era AVG is super compatible with designing printers [3rd party link removed]

24

I have exactly the same problem (wth a wireless Samsung C460 printer). This issue needs urgent attention - I have done the Sys Info link. Please fix this issue AVG!!!

18

Fix worked for me. Thanks!!!

5

I have exactly the same problem (wth a wireless Samsung C460 printer). This issue needs urgent attention - I have done the Sys Info link. Please fix this issue AVG!!!

4

Sorry, but this is not useful as I am using the free version of AVG which does not include the firewall!

6


Thank for sharing valuable content. I have exactly the same problem (Epson Ecotank-15000 printer). I really  want to resolve this problem becaue its urgent I want prints my childhood photos ffor birthday gifts. Please fix this issue AVG!!!

7

Hello Miheal, 

Thank you for writing back to us. Could you please write back to us through our own post? So, we can check our record and help you further with our advanced support. We look forward for your response.

8

I don't seem to have managed to solve this yet - I desperataly need my printer and I can't use it because of tonight when it failed just after AVG updated my PC

13

Fix worked for me. Thanks!!!

12

Hi Penny,

This looks like different issue. Could you please share as many details as possible about the issue with us? What printer do you have? Is it connected to the computer over network or USB? Is there any error message displayed? Screenshot http://avgclick.me/createascreenshot of the error message would be appreciated.

Thanks

16

Thank you for sharing your valuable feedback, Karina.
For further queries or need assistance, feel free to reach us.

9

It appears my problem is fixed.  THANKS1111