Recent upgrade is blocking trusted software

AVG Performance
9

Hello Micah,
I would request you not to post multiple threads for same issue. You won't obtain an answer to your query any faster! Please refer your other posting via
https://support.avg.com/answers?id=906b0000000chey .
Thank you.

8

Rhianna, For info have a look @ this similar link (https://support.avg.com/answers?id=906b0000000cOqgAAE).
AVG Guru

1

Hi there,

I recently updated my AVG (details below) but now my Battle.net Launcher cant load / connect to the servers. If I suspend AVG, it connects fine. How do I add this app to the trusted apps list (cant find it in the settings).

 

Version 16.61.7538
Zen Version 1.41.1.56922
Framework 1.62.1.59918
Startup 1.62.1.59917

4

Rhianna,
Please visit this webpage http://avgclick.me/ReportFalseWeb and follow those steps to submit the sample. Thank you.

6

Hi AVG,

Id love to. How do I find the false detection data?

2

Hello Micah,
I would request you not to post multiple threads for same issue. You won't obtain an answer to your query any faster! Please refer your other posting via
https://support.avg.com/answers?id=906b0000000chey .
Thank you.

7

Hello Rhianna,
We regret for the inconvenience caused. We request you to submit a sample of the false detection ( http://www.avg.com/submit-sample ) to analyze it and add the application to AVG white list. Please, feel free to let us know if you require any further assistance. Thank you.

5

Err, that link takes me someplace that does not explain the process to submit the false detection.

3

Mnay thanks for the comment and link, Alan.

Like the OP, I have the exact same issue. I suspect millions of users are effected.

Ive found a work around - I suspend AVG for 5 minutes and then launch battle.net. It is not the most ideal work around, but it works for now until something better comes along.