Recently had a bad download of AVG Zen and bought Express Install Support to get remote assistance. Got an invoice but no way to "Redeem Service. How do I activate this service?"

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8

Hi Tony,
I am happy to see that your issue is resolved.
Thanks for posting back

7

Looking forward to an answer soon as my computer is inadequately protected currently and seems to be operating slowly.

1

Recently had a bad download of AVG Zen and bought Express Install Support to get remote assistance. Got an invoice but no way to "Redeem Service. How do I activate this service?"

6

I received "Remote Support" yesterday after making contact with your Technical support represenative. Slightly obscure route to get to the chat option but a successful outcome!

My error in the first place was not noticing the full original email with the license and "Redeem Service", but I downloaded the attached PDF which repeats some of the information but without the redeem facility! On reflection not sure how I missed the email! Thank you for the help.

TonyAlexander

4

Hi Tony,
I am happy to see that your issue is resolved.
Thanks for posting back

3

Tony, As you can see from the previous posting link the AVG Community Support don't work weekends. Perhaps you would also like to try  this new form link (https://support.avg.com/support_contact_form) to get email/chat/phone support.
AVG Guru

5

Looking forward to an answer soon as my computer is inadequately protected currently and seems to be operating slowly.

2

Tony, When available (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) an AVG Community Support expert in Brno, Czech Rep… will respond to your posting @ their earliest convenience.
AVG Guru