Hello Godfrey,
Thank you for contacting AVG Community Support.
We are sorry to know this. We'll check and help you.
If you trust the exe file, you can restore the file using the below article and add it as exception.
(https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-antivirus-quarantine&q=quarantine&supportType=home)
You can also submit a false positive form, using the below link so that our team can analyze the exe file and whitelist it if its harmless.
https://www.avg.com/false-positive-file-form
Thank you for understanding.
An .exe file was moved to Quarantine because of a suspected virus but now I cannot run the app it invokes. So, (1) how do I remove it from Quarantee and back to where it was? (2) how do I get AVG to remove the virus from it since I've been using this .exe for ages and never gave me any trouble?
I tried locating the Quarantine function but the only thing it allows me is to change its size, no list of .exe files apparent.
Thanks for your urgent and kind response.
Hello Godfrey,
Thank you for contacting AVG Community Support.
We are sorry to know this. We'll check and help you.
If you trust the exe file, you can restore the file using the below article and add it as exception.
(https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-antivirus-quarantine&q=quarantine&supportType=home)
You can also submit a false positive form, using the below link so that our team can analyze the exe file and whitelist it if its harmless.
https://www.avg.com/false-positive-file-form
Thank you for understanding.