Hello Emily,
Sorry for the inconvenience caused.
I am afraid to inform you that, the deleted file from Qurantine cannot be restored. We request you to contact the game support and reinstall it. They will specific tools/resources to resolve it.
If AVG detects this again, we request you to add it to exceptions list as mentioned here and submit a false positive form using this link.
Let us know if you need any help.
I moved a file to quarantine just in case after the game was detected to have a virus. There was high possibility it was a false possible, as the game is by an official, reputable company and not free. Once in Quarantine, I pressed delete, assuming it would delete the virus and not the entire file. It deleted the file. So I uninstalled the game (can't play it without the file.) But when I tried to reinstall it, it wouldn't reinstall. I'm assuming AVG destroying the file messed up the process. I need to undelete the file. It's not listed under quarantine anymore. If it is not recoverable and I can't play this game ever again, I'm switching to Norton security. I'm tired of AVG messing up my computer. It should warn users when they press delete that it will delete the entire file and not just the virus, then ask for confirmation.
Hello Emily,
Sorry for the inconvenience caused.
I am afraid to inform you that, the deleted file from Qurantine cannot be restored. We request you to contact the game support and reinstall it. They will specific tools/resources to resolve it.
If AVG detects this again, we request you to add it to exceptions list as mentioned here and submit a false positive form using this link.
Let us know if you need any help.