Hello Stella,
We are sorry for the inconvenience caused.
Are you viewing your emails by logging into your email account for a web browser like Google Chrome or viewing it from the email client like Outlook?
We also request you to follow the instructions as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-set-up-AVG-E-mail-Protection-to-scan-encrypted-e-mails on the AVG antivirus program and check whether the issue persists.
The last 2 days I have this message flashing up frequently. It tells me that it cannot scan emails as the content of correction is unknown. There is a link which I have clicked on but it tells me how to alter settings for encrypted emails but my emails are not encrypted as far as I can tell. I have checked my settings with Plusnet and it says no to SSL. Can anyone give me any assistance please?
Hello Stella,
We are sorry for the inconvenience caused.
Are you viewing your emails by logging into your email account for a web browser like Google Chrome or viewing it from the email client like Outlook?
We also request you to follow the instructions as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-set-up-AVG-E-mail-Protection-to-scan-encrypted-e-mails on the AVG antivirus program and check whether the issue persists.