Red balloon with "You are unprotected"

General discussion
3

Hello Wayne,

We're sorry for the inconvenience caused. We'll help you sort this.
In this case, we request you to reinstall your AVG Antivirus Free and check if the issue still persists.
Once you've uninstalled your AVG Antivirus Free, please refer to this article to reinstall it.
Thank you for understanding. Keep us updated.

2

Hi Midhun,
I anticipated needing to re-install but I thought that I ought to alert you about the problem beforehand in case you can do something about it to stop it happening to others. Having re-installed it I now notice that "you have basic protection" is back to green whereas prior to the re-install it had been showing as red. Perhaps I need to be aware of this turning to red in the future as a sign that I might need to re-install. As expected, the re-install seems to have sorted this problem out.
Thanks,
Wayne

5

Hello Wayne,

We're sorry for the inconvenience caused. We'll help you sort this.
In this case, we request you to reinstall your AVG Antivirus Free and check if the issue still persists.
Once you've uninstalled your AVG Antivirus Free, please refer to this article to reinstall it.
Thank you for understanding. Keep us updated.

1

Hi,
My AVG Antivirus Free seems to be running normally but the AVG icon on my taskbar has a red warning balloon with a large exclamation mark saying "You are unprotected". I have run a Smart Scan and, also, requested a repair in case some file might have been corrupted but the red warning balloon has not gone. I am running Windows 10 Home on a 64 bit OS.
Any thoughts on this issue?
Regards,
Wayne

4

Thank you for updating the status, Wayne.

We appreciate your time & effort in bringing this issue to our attention.
Glad to know that your AVG Antivirus Free is working properly now.
Feel free to contact us if you need any assistance with AVG in the future.
We'll be happy to help you. Have a great day. Stay safe!