Hi Bernard,
We're glad to look into this & help you.
Please let us know the version of AVG that is installed on your computer (Open AVG - Menu - About).
Also, share us the screenshot of the message that you receive for better clarity & let us know if you're using AVG Free Antivirus.
Hi Bernard,
We're glad to look into this & help you.
Please let us know the version of AVG that is installed on your computer (Open AVG - Menu - About).
Also, share us the screenshot of the message that you receive for better clarity & let us know if you're using AVG Free Antivirus.
Red message says Protection disabled although other parameters in green indicate all ok . Using AVG Internet Security and followed application update as instructed. Will not fix after several restarts. What to do ???
Thank you for providing us the info, Bernard.
We're unable to locate any active subscription under your account. Hence, we inquired if you're using AVG Free.
As this isn't the usual behavior of AVG program, we may need to perform a clean installation.
Before proceeding with it, provide us the email address registered with AVG via email sent to you. It isn't recommended to share account details over this post.
It would help us to locate the product details & help you further with appropriate support option. Thank you for your understanding in advance!