Redrawn money from my Visa card

Hello Anne,
We will help you sort this out. I have sent you an email, please reply to my email with the requested information to assist you further.
Best regards,
Alok.

Why have you redrawn an amount of Euro 49.99 the 3. of May this year from my Trumf Visa card? I do not have a AVG account and I do like to have my money back. I do believe this is fraud.
Anne Margrethe Sørli-Bolneset
Jernbanegt. 31 a
2211Kongsvinger
e-mail: m*********@gmail.com

Hello Anne,
We will help you sort this out. I have sent you an email, please reply to my email with the requested information to assist you further.
Best regards,
Alok.