Reembolso por duplicidad

AVG Protection
8

I wish to cancel AVG Internet Security

2

Gregorio, This Community is basically only English language… Query translation…
[Spanish to English]
reimbursement for duplication
I have been charged twice for the same service. So I received invoice 1150152xxxx and 701-99xxxx. This is due to the sending of emails on their part that lend themselves to confusion. I request that I be reimbursed the amount of € 35.99. If no refund occurs, I will proceed to the cancellation of all subscriptions with you. Regards
AVG Guru

1

Me han efectuado cargo duplicado por el mismo servicio. Asi he recibido factura 1150152xxxx y 701-995xxxx. Ello es debido al envio de correos por su parte que se prestan a confusion. Solicito me sea reembolsado el importe de 35.99€. Si no se produce dicho reembolso procederé a la anulacion de toda suscripcion con Vds. Saludos

7

Hello Gregorio,

Sorry, we do not speak your language.
Please explain the concern in English.
We will be waiting for your response and are eager to help!

3

Hello Gregorio,

Sorry, we do not speak your language.
Please explain the concern in English.
We will be waiting for your response and are eager to help!

5

Hello, Gregorio.
I am sorry but we do provide answers in English. From the translation provided by Alan, I understand that you would like to get refund for one of the orders. Please let us know if you would like to cancel AVG Anti Virus (1 computer) license or AVG Internet Security - Unlimited to proceed with your request.

6

I wish to cancel AVG Internet Security

4

Thank you for the confirmation. I have processed a refund for AVG Internet Security Unlimited subscription. You will receive an email confirmation from the refund team in a separate email.