Refund agreed but never processed - 1st sending

AVG Subscription
1

With regards to my request to cancel my subscription - please refer to my chat with Dorcas from AVG Care dated 1st September 2024 with case number 21947135 - I was offered a full refund, and its process was actually being initiated while I was still chatting to Dorcas (I have copy of that chat if needed).

As of today, no refund of EUR 72.99/GBP 63.37 has been received. All my attemps to contact AVG Customer Service have gone unanswered, which makes the matter even more insulting and annoying.

Could someone have the decency to look into this and eventually process the refund as agreed?

It is unthinkable that you expect your former (and never, ever, ever again) customers to waste their time looking for a solution to an iussue that has been caused by yourselves.

Many thanks for your response.

2

Hello! Does anybody honestly care about what is posted onto this AVG Community? Would anybody eventually acknowledge our comments and requests for assistance? I personally think this is a joke and I am annoyed that I am being taken for a fool by you guys. By ignoring what your community tells you shows an appalling customer service and the inability to resolve basic customer service disputes which, by the way, have been caused by your negligence and lies.

Please have the decency to respond. Thank you