Refund and, if applicable, cancellation

Jenny, Have a look @ this AVG webpage (https://support.avg.com/RefundForm?l=en).
AVG Guru

Jenny,

You have subscribed to trial version of AVG PC Tuneup where the auto renewal status is turned on. That's why you have been charged for renewal of AVG. We regret the inconvenience and escalated your refund request to our refund team. They will initiate it and get back to you via email. Check your email regularly to know the status of refund. Thank you!

I checked my bank statement today and noticed an unauthorised charge on my account for £29.99 on 24th April 2018 to DRI AVG Technologies. I only used the trial version and have definitely not requested any subscriptions now, nor in the future.   I am therefor confused, concerned and irritated about this since I'm on benefits and cannot afford to lose this money.

I have spoken to my bank who have blocked any future payments but also told me to ring you on 0845 603 5070 but no-one answers my call to request a refund.

Please can the service team assist as soon as possible?

Thankyou in advance.

Jenny, Have a look @ this AVG webpage (https://support.avg.com/RefundForm?l=en).
AVG Guru