Hello Thommy,
Let me explain this clearly. You have purchased this AVG Secure VPN on 2019-01-03 and we regret to inform you that we are unable to process a refund or offer a prorated refund.
According to our refund policy, you are entitled to a refund within 30 days of the date your payment was processed. Unfortunately, in your case, this timeframe has been surpassed.
Date of your payment: 2019-01-03
We received your enquiry: 2019-03-18
The Subscription for this order is turned off so you will not be charged for future automatic extensions of this order.
Let us know if you need further help.
Dear Sirs, I have bought your Antivirus for 199 SEK and it is OK BUT I just noticed that you have withdrawn 809 SEK (ref 1645*****552) 7/1 from my CC and that is Not OK, I don´t want it and I don´t use it, not even ordering it, don´t even know what is it, I tried your VPN service but it did not work for my connection as I have told you before.
Please refund me!
Regards, Thommy
Hello Thommy,
Let me explain this clearly. You have purchased this AVG Secure VPN on 2019-01-03 and we regret to inform you that we are unable to process a refund or offer a prorated refund.
According to our refund policy, you are entitled to a refund within 30 days of the date your payment was processed. Unfortunately, in your case, this timeframe has been surpassed.
Date of your payment: 2019-01-03
We received your enquiry: 2019-03-18
The Subscription for this order is turned off so you will not be charged for future automatic extensions of this order.
Let us know if you need further help.