Hello Latha,
We acknowledge your refund request.
You have been charged for the automatic renewal of AVG TuneUp - Unlimited (30 day trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
The auto renewal status is still enabled and that's why you got charged for renewal. Are you looking for refund for this renewed product?
Dear AVG Team
Original order number: 10890860910
Original order date: November 29, 2018
Subscription expires: January 29, 2019
Billing amount: $49.99
AVG TuneUp (60-day Trial) expires on January 29, 2019.On 22nd Jan'19 I had cancelled subscription as on Nov 30,2018 the system was slow due to download on one AVG app.So absolutely I haven't used free version.
Before 28Feb'19 please refund the billing amount.
Kind Regards
Latha
Hello Latha,
We acknowledge your refund request.
You have been charged for the automatic renewal of AVG TuneUp - Unlimited (30 day trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
The auto renewal status is still enabled and that's why you got charged for renewal. Are you looking for refund for this renewed product?