Refund did not work

AVG Performance
3

please do not activate another avg issue on my card as i have another account with avg. 


john grenfell

7

Hi Jesse,

We acknowledge your refund request.
Upon checking our records, we're unable to find any previous refund requests under your account. It seems that you've replied to the automated email or used a different email address to submit that request.
However, let us help you through this channel. Since, it isn't required to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.

1

Hello. My AVG driver updater renewed it's subscription after the free trial and I did not know. I asked for a refund on march 23rd (the refund period was said to expire on march 24th) however I did not get a response or get my money back. The refund period has since expired and I still have no response nor did I get my money back. This is a big problem considering it was $40 and I asked for a refund during the period. 
Thank you for reading 
-Jesse C

2

Hello Dinesh,

I used the refund button under: AVG Driver Updater for Windows. at https://payments.avg.com.
I would like to refund It as soon as possible, if you need any information i will happily provide it to you if you tell me where.

Thank you.

4

Hi Jesse,

We acknowledge your refund request.
Upon checking our records, we're unable to find any previous refund requests under your account. It seems that you've replied to the automated email or used a different email address to submit that request.
However, let us help you through this channel. Since, it isn't required to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.

5

please do not activate another avg issue on my card as i have another account with avg. 


john grenfell

6

Hello John, 

We're sorry for the inconvenience caused. We'll look into this further.
Please write back to us in your own/new post, so that we can access your email address & send you an email with further instructions.

Kindly click on the "Ask the community" button to create a new post.
Then, type in your topic, issue description & proceed with posting your query. Thank you for understanding.