Hi Diana,
This isn't the experience we want you to have.
Upon checking our records, we see that you've raised a dispute for the order that has happened on 20/2/2019.
As it is disputed, we'll not be able to cancel the subscription or refund it from our end. This needs to be dealt with your Master Card provider.
Please check if the amount has been reverted to your account. Thank you for your understanding in advance!
Richard, we have sent you an email to your registered email address. Please check for the email.
No I don't understand, Yes , I raised a dispute through halifax as explained above but all I know is that someone has got £79 of our money, Do yourselves have this money or do Halifax have it ? Please reply asap
Hi Diana,
This isn't the experience we want you to have.
Upon checking our records, we see that you've raised a dispute for the order that has happened on 20/2/2019.
As it is disputed, we'll not be able to cancel the subscription or refund it from our end. This needs to be dealt with your Master Card provider.
Please check if the amount has been reverted to your account. Thank you for your understanding in advance!
No e.mail has been sent to me at [email address removed] which is my e.mail address… If you have sent it to [email address removed] which is my son's address he will not be receiving it as he is seriously ill . Please resend the e.mail to [email address removed]. we have requested several times during our phone calls relating to this matter that any e.mails should be sent or copied into our own address. Your personnel seem unable to follow these simple instructions.