Refund for automatic renewal withdrawal

Hello Suzan,
We are here to help you. I have sent you an email, please reply to my email with the information requested and we will do our best to assist you.
Regards,
Alok.

I am becoming increasingly frustrated by how difficult it is to communicate with this company.  I have had to open an account to get this far.  I have just been billed for a product I don't have or want.  There is no record of my email address being used or of any product being bought, therefore I have no order number and so cannot use your automated refund service.  I have spent a great deal of my valuable time trying to find any record/email/invoice…so far nothing.  AVG you need to contact me.  I want my money back.

Hello Suzan,
We are here to help you. I have sent you an email, please reply to my email with the information requested and we will do our best to assist you.
Regards,
Alok.