Hello Linda,
Thank you for reaching the AVG community support forum.
I am sorry to hear that you would like to cancel the order for refund as you have not intended to renew the free trial into paid version. We will certainly help you with the issue. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
I signed up for a trial period for the AVG Security Identity on December 11 2023 and recieved an e-mail that my trial would end but I did not see the e-mail until a few days after the e-mail was sent so in the mean time AVG sent notice to my credit union for $99.99 to be paid of which my credit union put a hold on the amount till December 14 2023 to make sure funds were available. Funds were there to cover the amount of $99.99 but I needed that money to have to live on till the next pay day and had no intentions of renewing my subscription for this service. I have unsubscribed but it shows I have service till December 11 2024 and I would like a refund on the $99.99 immediately! I can not wait another 7-14 days!! Please give me my money back into my credit union account ASAP!!! Please respond! Thank you
Hello Linda,
Thank you for reaching the AVG community support forum.
I am sorry to hear that you would like to cancel the order for refund as you have not intended to renew the free trial into paid version. We will certainly help you with the issue. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.