Hello Desta,
The support through this channel is provided in English.
We request you not to share the order number on a public forum.
The order that you mentioned was cancelled on 8th September 2019 as due to some reason we did not receive the amount SEK259.50 that you have paid.
The automated process is trying to reverse the amount to the bank account. However, there is some issue with the amount in getting credited.
We request you to contact the concern bank and check whether is any issue in getting the amount credited for that particular account.
We could see another order for AVG Internet Security Multidevice (1 Year) that was initiated on 19th December 2019.
You should get the order confirmation email for the recent order as soon as possible.
Keep checking your emails regularly to know about its status.
Thank you.
Trots jag har betalte 260 del for producent ni har annullera orden.(My bestrålning nummer (order number removed)
Hello Desta,
The support through this channel is provided in English.
We request you not to share the order number on a public forum.
The order that you mentioned was cancelled on 8th September 2019 as due to some reason we did not receive the amount SEK259.50 that you have paid.
The automated process is trying to reverse the amount to the bank account. However, there is some issue with the amount in getting credited.
We request you to contact the concern bank and check whether is any issue in getting the amount credited for that particular account.
We could see another order for AVG Internet Security Multidevice (1 Year) that was initiated on 19th December 2019.
You should get the order confirmation email for the recent order as soon as possible.
Keep checking your emails regularly to know about its status.
Thank you.