Refund for unauthorised payment

I had an unauthorised  payment of £149 taken from my bank account on September 12th 2023 and have been trying to obtain a refund of the full amount,i dont have an order number as i didnt order it and no Subscription on my account …please could you let me know when i will receive the monies back into my bank account .
ive tried chat support and keep getting disconected

Hello Lorraine.
You've reached the AVG community support forum.
I apologize for the inconvenience caused to you. I will certainly help you with this issue.As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.

Thank you for your understanding.

Hello Lorraine.
You've reached the AVG community support forum.
I apologize for the inconvenience caused to you. I will certainly help you with this issue.As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.

Thank you for your understanding.