Refund me please

Hi B Kerley.
We acknowledge your refund request.
However, there isn't an active AVG subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate your order. Please revert it at the earliest possible to proceed further.

it would seem AVGs corrupt business model is to steal from as many unsuspecting people as possible. I only have the free version so please email me ASAP so you can refund my £74.99. I know from all the other comments that you don't want to do this on the public forum, sadly you make your website so opaque when it comes to money issues that I  can find no other way to do this. My subscription doesn't even show up when I log in.

Hi B Kerley.
We acknowledge your refund request.
However, there isn't an active AVG subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate your order. Please revert it at the earliest possible to proceed further.