Robert,
We see that the refund has been processed from our end and you received a confirmation email from Digital River (our Payment Gateway method).
Have you checked your bank statement?
Hi AVG you sent me an email confirmation for a refund for Secure VPN due to me having inadvertently purchased it twice. You said I would be reimbursed with 5-7 working days, I still have not received any refund. Your email was dated 29 March {Refund details Order number: 13003****** Amount: 107,64 € } today is 22 April!!! The refund invoice you attached shows Digital River Ireland but there is no contact details for them on that so I could chase them up. Please sort this out soonest for me or I will not renew any of my business with you in the future. Thank you in anticipation Robert Moorehead
Hi Alok my bank have now confirmed that the refund has been received. Many thanks and apologies for wasting your time. Kind regards Robert
Hello Robert,
I can see that you have received all the necessary notifications about the refund from our end (We (AVG) have sent a refund confirmation on
28 March, 2018 and Digital river have sent a Refund Confirmation on 29 March, 2018). Your account would have credited, please check with your back about this.
Keep us informed about the status.
Best regards,
Alok.
Hi Ranjani
thank you for your quick response to my query. As I explained I did receive the refund invoice as an attachment to an email dated 29 March from Digitalriver.com. However the refund invoice is headed Digital River IRELAND so I expected to receive further correspondence from them but I haven`t. I will check with my bank tomorrow and see if the refund has been received and the problem is simply that I have not been advised by them or Digital Ireland.
Kind regards
Bob
Thank you for updating the status, Robert.
Robert,
We see that the refund has been processed from our end and you received a confirmation email from Digital River (our Payment Gateway method).
Have you checked your bank statement?