Refund Not received

AVG Subscription
1

On July 31st, I received a notification from AVG (ref #AGAP1703703244 advising me that an agreed refund of €42 was on it’s way to me. I have checked my bank account and - a full month later - no refund has been received.

Having been directed and redirected around AVG ‘Support’ links. I contacted AVG ‘Support’ via the Refunds section & received a prompt automated reply which advised that ‘Auto renewal’ had been cancelled??

Please investigate, make the promised refund and advise me why it was not made and why it wasn’t made within the promised timeline?

This issue has taken up far too much of my time already - e-mails/automated chats/feedback (on that subject, what is the point of this if AVG doesn’t heed it?) so I do not want a generic ‘bot’ generated reply.

2

I understand how frustrating this must be, especially after waiting a full month for a confirmed refund. Since the refund was already approved and you have the reference number, AVG Support should be able to trace the transaction and provide a clear status rather than sending an automated renewal response. Hopefully this can be resolved quickly.

3

Hi @SPHayes,
I can see you contacted AVG support and that a refund was processed.
This may take up to 7 working days to show in your account.
Have you now received this refund?
If not, please reconnect with the AVG support team and they can advise you further on this.