Hello Corneliu,
We acknowledge your refund request.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us.
Thank you.
I would like to point out 2 issues:
1) On 30/11/2021 I purchased from your company a license for the product "AVG Internet Security (Multi-Device)" for the amount of 80.99 EUR (ID: 2554228054) paid with my agreement in the account DRI * AVG Technologies by bank transfer. For this amount I received the invoice, instructions and activation code of the product (AVG Shopping cart / Confirm order / Order finished). Unfortunately I can't download the product because because my network operator (rcs-rds.ro) is reporting the following error: “Your connection is not private / Attackers might be trying to steal your information from bits.avcdn.net (for example, passwords, messages, or credit cards). Learn more / NET::ERR_CERT_COMMON_NAME_INVALID”;
In addition, this purchase is not validated in my subscription list.
2) Also on 30/11/2021, without any justification, the amount of EUR 127.44 was transferred from the same personal account to the DRI * AVG Technologies account transfer considered by me to be fraudulent, because I did not request it, I did not authorize it and for which I did NOT receive any invoice or any other information from DRI * AVG Technologies regarding the object of the transfer.
Concluding, in these conditions, I urgently request the refund of the total amount of 208.43 EUR, representing the value of the 2 bank transfers in the DRI * AVG Technologies account, one of 80.99 EUR for an unusable product and another of 127.44 EUR for an unknown and unsolicited product.
1) On 30/11/2021 I purchased from your company a license for the product "AVG Internet Security (Multi-Device)" for the amount of 80.99 EUR (ID: 2554228054) paid with my agreement in the account DRI * AVG Technologies by bank transfer. For this amount I received the invoice, instructions and activation code of the product (AVG Shopping cart / Confirm order / Order finished). Unfortunately I can't download the product because because my network operator (rcs-rds.ro) is reporting the following error: “Your connection is not private / Attackers might be trying to steal your information from bits.avcdn.net (for example, passwords, messages, or credit cards). Learn more / NET::ERR_CERT_COMMON_NAME_INVALID”;
In addition, this purchase is not validated in my subscription list.
2) Also on 30/11/2021, without any justification, the amount of EUR 127.44 was transferred from the same personal account to the DRI * AVG Technologies account transfer considered by me to be fraudulent, because I did not request it, I did not authorize it and for which I did NOT receive any invoice or any other information from DRI * AVG Technologies regarding the object of the transfer.
Concluding, in these conditions, I urgently request the refund of the total amount of 208.43 EUR, representing the value of the 2 bank transfers in the DRI * AVG Technologies account, one of 80.99 EUR for an unusable product and another of 127.44 EUR for an unknown and unsolicited product.
Hello Corneliu,
We acknowledge your refund request.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us.
Thank you.