Refund of cancellation of AVG subscription

Hello Barkha,
We'd be glad to help you with the necessary information.
Your refund of 1178.82 INR was successfully initiated on March 19, 2019 and sent you an e-mail confirming the same. This will reflected in your original payment method within 5-7 business days. If you haven't received your refund after this time frame, do let contact your bank and inquire about it.
We appreciate your patience in this matter.

Sure, Barkha. You can check with your bank and contact us in your convenient time.

We work around the clock.
Thanks Balasubramanian for your support. Let me contact bank and verify. Will get back to you if required
Barkha, we would like to clarify that for a credit/debit card there will be an account maintained by the bank.
If you contact HDFC bank, they will be able to confirm whether you have received the refund amount credit.

Hi,

I have raised a refund 5 days ago but i have not received the same. Please let me know ho can i check the status of my request
Refund details

Order number: 5930**
Amount: Rs 1,179 

Hello Barkha,
We'd be glad to help you with the necessary information.
Your refund of 1178.82 INR was successfully initiated on March 19, 2019 and sent you an e-mail confirming the same. This will reflected in your original payment method within 5-7 business days. If you haven't received your refund after this time frame, do let contact your bank and inquire about it.
We appreciate your patience in this matter.

Hi,

As per Priyanga the refund initiated on 19 Mar and she is correct i have received email as well. and you are saying it is credited back on 18 th which is not possible firstly and has not happend also. And you said that it will credit to account associated with Credit Card but what if there is no account associated with that credi card then what will happen. Please let me know a clear status. If the refund is not done yet, please let me know if i can share my bank details where you can credit the money as credit card used in this payment is closed now.